Terms and Conditions by Joanne.

Returns & Exchanges

I gladly accept returns.

Contact me within 3 days of delivery.

Dispatch items back within: 7 days of delivery.

But please contact me if you have any problems with your order.

I accept returns on most items within 2 weeks of receipt. The only exception to this is custom-made orders which I do not accept returns for.

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Returns and Exchange Details

I accept returns on most items within 2 weeks of receipt. The only exception to this is custom made orders which I do not accept returns for. I check all items before they are sent to ensure they are in perfect condition. However, if you find that wish to return an item you may return new, unopened items please email us on delivery and state that you wish to return the item.

Custom Orders

For custom-made orders which include adjustment of current hats - changing of feathers or change to the original design I do not accept returns so please be sure you are ordering what you want, ask questions and request samples. Due to the personal nature of the items, we will only refund items that have been returned to us in original condition, unworn and with the tags attached and in original packaging. When you receive your item you will clearly be able to see colour, style, quality without removing any labels. If these are found to be altered, broken, or tampered with for any reason (including but not limited to trying on, damaged in the post, broken on arrival etc.) the item will be considered as worn and we will be unable to issue you with a refund. The cost of return postage is paid by the buyer unless it is a result of our error such as you received an incorrect item. You should expect to receive your refund within 2 days of the item being back with us. Please ensure you use a recorded method of delivery as if we do not receive the item back, we cannot issue you a refund.